Last Updated: 27 September 2026
Kaldarshak Media (“Kaldarshak”, “we”, “us”, or “our”) aims to provide clear product information and a straightforward purchasing experience through www.kaldarshak.com.
This Refund, Returns & Cancellation Policy explains the circumstances in which orders for physical and digital products may be cancelled, returned, replaced, or refunded.
By purchasing a product from Kaldarshak, you acknowledge and agree to the terms set out in this policy, subject to any rights that cannot legally be excluded under applicable law.
1. Physical Products
Physical products purchased through Kaldarshak may be eligible for cancellation, replacement, or other remedies in accordance with the circumstances described below.
1.1 Damaged Physical Products
If a physical product arrives damaged, you may request a replacement provided that you have clear video evidence of the package being opened and the product being inspected immediately after opening.
An unboxing video is mandatory for damage-related replacement claims.
The unboxing recording should:
- Begin before the package is opened.
- Clearly show the condition of the package.
- Show the package being opened continuously.
- Clearly show the condition of the product immediately after opening.
- Be sufficiently clear for us to assess the reported damage.
You may also be asked to provide photographs, your order number, and a description of the damage.
We may request additional information or evidence where necessary to assess a claim.
2. Replacement Instead of Refund for Damaged Physical Products
Where a physical product is confirmed to have been damaged during delivery and the claim satisfies the requirements of this policy, Kaldarshak will generally provide a replacement rather than a monetary refund.
The replacement will be subject to product availability.
If the same product is unavailable, we may contact you regarding an appropriate alternative or other remedy, subject to applicable law.
Customers should not return a damaged product unless Kaldarshak specifically instructs them to do so.
3. Cancellation of Physical Product Orders
Physical product orders may be cancelled within 24 hours from the time the order is placed.
If an eligible cancellation request is received within this period and the order has not already been dispatched, we will cancel the order and process a refund to the original payment method.
Once an order has been dispatched, cancellation may no longer be possible.
If an order has already been dispatched, you should contact us as soon as possible. We will review the circumstances and advise whether any remedy is available.
4. Digital Products
Kaldarshak offers digital and downloadable products that are made available electronically after successful payment.
4.1 Instant Access
Digital products are provided with instant access following successful payment.
By completing a purchase of a digital product, you acknowledge that access to the purchased digital product is provided immediately. Whether or not you subsequently click the download button, save the file, open the file, or otherwise use the product does not change the fact that access has already been provided.
4.2 Digital Products Are Non-Returnable and Non-Refundable
Because digital products are made available immediately after payment, digital products cannot be returned or refunded after purchase.
A refund will therefore not ordinarily be provided on the basis that:
- You have not downloaded the product after access was provided.
- You purchased the product by mistake.
- You changed your mind after purchase.
- You no longer require the product.
- You purchased the wrong digital product.
- You did not open or use the downloaded file.
- You downloaded the product but did not use it.
- You expected the product to be different based on your personal preference.
The availability of a download link or other access mechanism constitutes provision of access to the digital product.
This policy does not affect any mandatory consumer or statutory rights that may apply under applicable law.
5. Defective, Corrupted, or Inaccessible Digital Products
If a digital product is technically defective, corrupted, incomplete, or cannot reasonably be accessed because of an issue attributable to Kaldarshak, please contact us with your order details and a description of the problem.
Where appropriate, we may provide:
- A corrected or replacement file.
- A new download link.
- Restored access to the purchased product.
- Another appropriate technical remedy.
A technical issue with a digital product should be reported to us rather than treated as an ordinary refund or return request.
6. Incorrect or Missing Physical Products
If you receive a physical product that is materially different from the product you ordered, or if an item included in your order is missing, please contact us as soon as reasonably possible.
Please provide your order number and relevant photographs or other evidence. Where available, an unboxing video may also assist us in verifying the issue.
After reviewing the matter, we may provide a replacement or another appropriate remedy, subject to product availability and applicable law.
7. Physical Products That Are Not Damaged
Unless otherwise stated on the relevant product page or required by applicable law, physical products are not ordinarily eligible for return or refund merely because:
- You changed your mind.
- You no longer want the product.
- You ordered the wrong product.
- You found another product you prefer.
- You no longer require the product after placing the order.
This does not affect any statutory rights that may apply to a particular purchase.
8. How to Request a Cancellation or Replacement
To request an eligible cancellation or replacement, contact us at:
Please include:
- Your full name.
- Order number.
- Product name.
- Date of purchase.
- Reason for your request.
- Relevant photographs or video evidence, where applicable.
For damaged physical products, the required unboxing recording should be included or made available when submitting the claim.
Do not send any physical product back to us unless we have specifically instructed you to do so.
9. Refund Processing
Where a refund is approved under this policy, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider involved.
Kaldarshak does not control the processing time of third-party payment providers after a refund has been initiated.
10. Shipping and Replacement
Where a replacement of a damaged or incorrect physical product is approved, we will provide instructions regarding the replacement process.
Where we require the original product to be returned, we will provide return instructions before the product is sent back.
Customers should not independently ship products to Kaldarshak without receiving return instructions from us.
11. Fraudulent or Abusive Claims
Kaldarshak reserves the right to investigate claims where there is reasonable concern regarding fraudulent, misleading, manipulated, or abusive evidence or repeated misuse of the replacement or cancellation process.
We may request additional information before determining whether a claim is eligible.
12. Statutory and Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override any consumer, statutory, or other legal rights that cannot lawfully be excluded or restricted under applicable law.
Where applicable law provides a mandatory right or remedy that differs from this policy, that legal right will apply to the extent required.
13. Changes to This Policy
Kaldarshak may update this Refund, Returns & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
The latest version will be published on www.kaldarshak.com with the applicable “Last Updated” date.
14. Contact Us
If you have a question about a cancellation, replacement, refund, or digital product issue, please contact:
Kaldarshak Media
India
Email: info@kaldarshak.com
Website: www.kaldarshak.com
We encourage customers to contact us promptly if they experience a problem with an order so that we can review the matter and provide appropriate assistance.
